Evaluating a time and attendance system is more
than just looking at the features. In addition, you
must look closely at the total cost of ownership,
including what it will cost to use it, maintain it,
repair it and upgrade it.
Consider discussing the following topics with vendors
when you evaluate time and attendance systems.
Implementation costs and schedule.
Implementation—the ongoing installation of the solution—should
be an upfront, fixed price cost. Some vendors charge
an initial implementation fee but charge more if the
work exceeds their initial estimate. A typical implementation
can take from 6 to 8 weeks/ !sk vendors to provide
a realistic implementation schedule so that you won’t
be “back -burnered” if a vendor gets busy. If implementation
costs aren’t fixed, your system installation can run
weeks or months past the deadline, and you might be
handed an itemized bill of additional charges.
New product development.
Vendors should want you to have the latest version
of their product. Make sure you understand how often
a vendor discontinues products and if they charge
for product upgrades when they do/ You may hear the
terms “discontinuing,” “sunsetting,” or “not supporting”-
they all mean the same thing/ Be wary of vendors who
ask you to pay again for products they are discontinuing.
Ongoing training costs.
Does the vendor offer free training to current customers
as they add employees? Does the vendor charge for
training on upgrades? Charging for training only adds
to the cost of ownership.
Maintenance fees.
Typical maintenance fees, including technical su pport,
can add 20% to the annual cost of a time and labor
management system/ !sk what’s included in the maintenance
charge/ Vendors should provide access numbers for
product support. Does the vendor provide a dedicated
technical account representative who knows the configuration
and pay rules of your system? If not, you may be spending
a lot of time explaining your problems to new service
reps.
Return on investment.
Can the vendor calculate your anticipated return on
investment (ROI) for implementing a time and attendance
product?
Ask for an ROI study that shows how much you’ll save
by implementing a system.
What Are You Waiting For?
A time and attendance solution not only automates
data collection; it also helps you better manage your
employees. Evaluating both the features within the
software and hardware along with the total cost of
ownership is critical when evaluating a vendor for
time and attendance.
Smartinfocom’s time and attendance solutions
simplify labor management, provide a low cost of ownership,
and deliver the exceptional return on investment that
you demand. We are committed to helping you control
the costs that impact the bottom line allowing you
to optimize the management of your workforce.